japanese bilingual service desk ASSOCIATEKMC MAG Solutions Inc

Work with our Japanese users to understand their technical issues (written information) and pass this information on in English to the technical team. Communicate back to the Japanese users any questions or other information as well. Act as interface Work with our Japanese users to understand their technical issues (written information) and pass this information on in English to the technical team. Communicate back to the Japanese users any questions or other information as well. Act as interface between the technical team working in English and the Japanese users writing in Japanese. Language: Nihongo (Essential) At least Certified N3 JLPT Passer (Japanese Language Proficiency Test) Skills Preferred At least 1 year of working experience in Technical / Helpdesk / Service Desk support or equivalent Experience in ITSM tools and platforms Must have a practical and logical viewpoint in decision-making Ability to work independently with minimal supervision Good verbal written and spoken communication soft skills Willing to work 100% on-site (BGC) Luxury to have knowledge of any of the following: Windows 10 Enterprise installation and configurations Lenovo Notebooks Networking (DHCP, DNS, Wi-Fi, VPN) Active Directory (User account management, Group Management, Device Management, Printer Management) General understanding of Incident Management according to ITIL Office 365 management and support (versions E3 and F3) Azure AD management and support Incident Management: handling major incident, ticket escalation and ticket SLA management
Monster

Taguig City, Metro Manila
Permanent
Full-time