j0621-2271 - multilingual service desk Analyst (german)CGI

The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. Service Desk Analyst will be supporting multiple Retail accounts.
Your future duties and responsibilities:
Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
Supports Service Request Management and Service Restoration Management Level
Required qualifications to be successful in this role:
Proficient in written and verbal communication in the English and German languages
Keen attention to detail.
Proficient computer and technical skills.
Solid analytical and problem solving skills.
Good process mapping ability.
Proactive, service minded and able to multi-task.
Good interpersonal skills (empathy, verbal dexterity, etc.) Behavior
Customer Orientation
Customer Responsiveness
High Impact Communication
Clear Communication Academic and Professional Qualifications
Bachelor Degree in any field
Can speak English and German fluently
Must be flexible with working schedule
Skills:
Diagnostics & Resolution
Incident Management
Multi-tasking
Performs Well Under Pressure
Problem Management
RTAC (Remote Desktop)
Service Restoration Mgmt - 1
Service Restoration Mgmt - 2
German
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
CGI

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time