IT Service Desk/helpdesk - desktop/infrapreferable.ai

Job description:Experience: 3+ YrsLocation: Taguig 1634 Metro ManilaMode: Full time contract long term minimum 1 YearWorking Days: Mon to Fri 8 hrs + 1hr breakRole: Service Desk - IT Infrastructure field supportNumber of Positions : 2 (Korean speaking)Expected Start Date: Oct 2025L1 Customized JD:Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.Basic understanding of PC hardware set-up and configuration.Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.Good written and oral communications skills with clients and management as well as people skills.Ability to work with deadlines and complete tasks on-time.MCP and ITIL certification would be desirable but not mandatoryKnowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),Non-TechnicalGood Customer management skill,Good in oral and written communicationAble to interact and work with customer at different levels.Self- Driven and result oriented.Really passionate about the workLocal language knowledge is preferredFluent in Mandarin/ Korean/ Japanese ( Language Skills )Be good at Read & Write in English.Language is mandate: Korean (Required)If interested or any references please share your updated resume to with subject line "IT Service Desk-PH"
preferable.ai

Taguig City, Metro Manila
Permanent
Full-time