IT Service Desk associate - korean speakersBosch

Company Description
OSCH SERVICE SOLUTIONS, INC.
Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services
By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That's why we decided to change our name to Bosch Service Solutions as of September 1, 2014.
We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.
Our competencies
We are a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services. In addition, we develop, implement, and operate new and innovative business models in cooperation with our clients.
Our unique competence profile
360° solution know-how
Bosch global network of 40,000 engineers
More than 10,000 IT experts worldwide
60 business consultants (process redesign, user experience management, business modeling)
Powerful implementation
Global network of communication, monitoring, trust, and data centers
Bosch quality standards and quality gates in project management
Highest security and data protection standards
Operational excellence
5,000 highly skilled and committed communication and monitoring agents handling over 90 million transactions per year
Capability management and continuous training
State-of-the-art workforce management
Job Description
First Level IT support for a global team. E.g. Microsoft Office, Microsoft Outlook
Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
Explain technical solutions to a non-technical audience
Use knowledgebase in daily business and to continuously develop own IT skills
Frequently communicates with team management about new solutions and open points
Support the ITSD Global Team in developing new ways of working
Qualifications
Minimum 6 months of experience in an IT Service Desk, ideally in CI Hotline
Fluent communication skills (verbal and written) in Korean and Business English
General IT Knowledge with focus on workplace IT
Ability of cross-functional thinking and quick problem solving skills
Excellent communicator and team player
Customer service and solutions-oriented person, conveying genuine willingness to help
Ability to work under pressure
High degree of self-motivation and learning potential
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.
Bosch

Taguig City, Metro Manila
Permanent
Full-time