ipb asia client Service support specialistJPMorgan Chase

Job Description : Client Service Support Specialist - CLIENT SERVICE SUPPORT SPECIALIST (450) A Client Service Support Specialist is the primary support person for service related execution within the Private Bank. The individual will work with Clie Job Description : Client Service Support Specialist - CLIENT SERVICE SUPPORT SPECIALIST (450) A Client Service Support Specialist is the primary support person for service related execution within the Private Bank. The individual will work with Client Service Specialists (CSS), mid-office and operations teams to deliver a seamless and integrated experience to our clients across specific Private Banking products. You will be part of a central team supporting the Client Services Team and their client base. Some examples ofthe daily responsibilities include cash movements, audit requests, management of cash balances, executing foreign exchange, tax documentation inquiries, performing account maintenance (account opening and closing), change of address, stop payments and fees billing. This role will be supporting our CSS team in delivering a high quality service to our clients and ensuring the smooth execution of all daily tasks within strict deadlines. The individual will be expected to contribute to the overall success of the group in proportion to his/her experience, and will be evaluated relative to their peer group Core Responsibilities will include but not be limited to: Maintain client confidentiality at all times Manage daily inquiries accurately, within established deadlines, and in accordance with existing policies and procedures Working within a team to execute daily transactions including loans, deposits, payments and securities transfers. Data entry and initiate process for changes of client demographics Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment Liaise and follow-up with internal teams for documentation issues Signature Verification of instructions received from clients Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness Assess and escalate for any urgent assistance if transactions could not be processed on time or support issues could not be resolved timely Participate in special projects and UAT testing for IT enhancements as assigned by Team Manager Essential skills/experience Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible Payments experience is an advantage (w/SWIFT, wires transfers, securities, account maintenance) Good knowledge in banking products, brokerage, custody, investment management and credit products and services as each applies to their specific region's business segment Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities associated if they are not executed properly Resilient in managing intraday cut offs Detail-oriented and results-focused Team player with the ability to work well with multiple stakeholders and other team members Previous experience in a similar role within the financial services and/or Banking industry Excellent Englishcommunication skills (verbal and written) Ability to read documentation in Chinese will be an added advantage : Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months. PERFORMANCE: Meets satisfactory performance standards as defined by the firm Not under Performance Coaching (formerly known as PIP) CORRECTIVE ACTION: Employees who were given written warning or higher and within the prescriptive period are not eligible to apply. By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the.You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines. Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines. Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged. In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
Monster

Metro Manila
Permanent
Full-time