index client service specialist senior AssociateMSCI

Your team responsibilities
We are currently seeking an experienced Index Client Service Specialist to join our Client Coverage organization in Manila. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on MSCI's benchmark products. The Index CS Specialist will strive to become a product and client type expert within the CS group. He/ she will work closely with account managers to develop and maintain client relationships and will be dedicated to specific client accounts.
What we will offer you:
At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.
A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization's leaders to support them.
An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.
Your key responsibilities
Understand clients' investment process, needs and use cases to provide premium service to assigned accounts.
Develop an in-depth knowledge of the benchmark data processing within each team of the covered clients.
Answer detailed client inquiries about MSCI products and methodology.
Responsible for delivering client education and product training.
Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client - hence contributing directly to up-selling and cross-selling opportunities
Contribute to the account management function by ensuring relevant product and Research information is shared with clients.
Provide thought-leadership by sharing best practices within the client community, and leading workshops and seminars.
Work closely with account managers and sales support teams during product implementation and onboarding of new clients.
Your skills and experience that will help you excel
Minimum of 7 years' experience in Financial Services.
Undergraduate degree in Finance, Economics, Statistics, Mathematics, or similar field Strong analytic, quantitative, and problem-solving skills. CFA, MBA or equivalent degrees is a plus.
Excellent English communication skills (verbal and written).
Deep understanding of international financial institutions and global financial markets.
A self-starter and highly motivated, ability to work individually and within a global team.
Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
How we'll support you
Coaching, support and encouragement from experts in your team
Access to a wide range of learning opportunities to support your growth and development
Customizable learning journeys to help you navigate your professional development
Transparent performance-based compensation schemes
Employee Resource Groups: MSCI Pride, Black Leadership Network, Women's Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.
About MSCI and our teams
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
MSCI

Manila City, Metro Manila
Permanent
Full-time