healthcare Customer Service RepresentativeTeletech Customer Care Management Philippiness Inc

Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Healthcare Customer Service Representative in Dumaguete temporarily working from home, you'll be a part of creating and delivering amazing customer experiences while you Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Healthcare Customer Service Representative in Dumaguete t emporarily working from home, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or exceptional. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Open to newbies or with customer service experience in any industry Completed Senior High School or those with at least two years in a Bachelor's degree or Associate's degree Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations A solution-oriented mindset to ensure happy customers You lead by example and work with your team to contribute to the overall success of your client program Computer savvy Technology and work environment requirements for the job (TemporaryWork from Home): Must have a home internet connection of at least 15-25 Mbps (you may do a quick check through Fast.com) Must be able to hard-wire (via ethernet cord) directly into your home modem Personal computer is not necessary - we'll supply and deliver it to your doorstep Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursement An accessible office location at Dumaguete Business Park, South Rd., Calindagan, Level 1, Dumaguete City, Philippines. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Monster

Dumaguete City, Negros Oriental
Permanent
Full-time