German Speaking care specialistVistaprint

German Specialist, CARE Operations
Title: German Specialist, CARE Operations Business Unit: Vistaprint, CARE Manila Operations Department: CARE Operations
Domain: Customer Care Job level: SU2
Reports to: Supervisor, CARE Operations
Collaborates with: Internal: Operations Teams, Manager, Support Functions
Job Purpose
The German CARESpecialist handles customer service inquiries regarding Vistaprint products, services, and site navigation in a professional and efficient manner. German Specialists will follow guidelines to support our commitment to providing world-class service. As a customer advisor, you offer our customers first-class service over the phone, email, and chat. You are the contact person for all concerns of the customers in connection with their order. Furthermore, you support them in the creation of creative designs of their materials and offer on-demand marketing advice. Your goal is to exceed customer expectations with individual and customized advice.
Key Outputs
Provide excellent customer experience through superb customer service to all customers
Ability to empathize and relate to customers even during difficult conversations Key Responsibilities/Duties
Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner
Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
Use appropriate systems and available resources as necessary to assist in responding to each request
Support and provide information to all internal and external customers in a professional and courteous
manner
Adhere strictly to punctuality and schedule changes; comply with the company's implementing guidelines and procedures
Participate in cross-functional communications and meetings to support the team/domain/center
Build a strong customer relationship and commitment
Perform additional responsibilities as required Experience & Qualification
German language proficiency at mother-tongue level (at least C1-C2).
Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days
per week.
Previous experience in a multi-channel customer service environment preferred
Knowledge of and/or interest in internet/web technologies and social media
Service-oriented mentality
Strong affinity and enthusiasm for design & print
Safe handling of PC, internet, and e-mail
Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
Ability to provide excellent customer service while multi-tasking
The ability to learn new technology quickly and the ability to use multiple systems
Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
Strong English communication skills, both verbal and written, including active listening and rapport
building
Working knowledge of MS Outlook, Excel, Word, and PowerPoint
Vistaprint

Taguig City, Metro Manila
Permanent
Full-time