French Bilingual client care representativeSun Life Financial

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
OVERALL PURPOSE
As a French Bilingual Client Care Representative, you will provide support and administrative inquiries from plan members. You are responsible for the first call resolution and the accurate completion of administrative transactions such as life events, modifications of benefits, etc. You will also handle member queries via the secure message and click to chat services. You will ensure the delivery of a consistently high quality level of client service experience.
SPECIFIC ACCOUNTABILITIES
Provide customer service in assisting clients with their inquiries about our AdminPlus services via inbound & outbound calls, secure messages, click to chat
Manage and maintain member records for our AdminPlus block of business with a high degree of quality and accuracy;
Support ongoing member maintenance issues;
Seek opportunities to proactively provide clients with additional information on SLF products & services available (S2S)
Be measured against quality, efficiency and effectiveness measures to help you continuously improve
Work collaboratively as a team to learn, improve and grow
COMPETENCIES REQUIRED
Superior customer service skills;
Negotiation skills with the ability to work towards acceptable outcomes; offer solutions;
Solid analytical and problem solving skills
Attention to detail;
Effective issue resolution skills;
Knowledge of Group benefits Administration (Flex knowledge is an asset);
Knowledge of Member administration processes and systems;
Ability to work in a team setting; also able to work independently;
Expert verbal and written communication skills;
Ability to work under pressure, meet customer needs and adapt to a changing environment;
Exceptional active listening and great verbal and written communication skills.
Ability to work with flexible shifts in a structured environment
Ability to handle diverse situations in a positive and professional manner
Capacity to multitask in a fast paced environment
MINIMUM REQUIREMENTS
Completed at least 2 years in college
Minimum call center experience of 1 year
Fluency in French and English speaking and writing
Permanent Resident Visa holder or with Temporary Resident Visa and ACR
With wired internet connection of at least 25mbps speed with unlimited data
Must have a conducive workspace at home
Amenable to work on night shift
Residence should not be farther than 2 hours from BGC, Taguig
Job Category: Call Centre
Posting End Date: 08/10/2021
Sun Life Financial

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time