energy account - dayshift | Customer Service support | earn up to 22kTTEC

Bringing smiles is what we do at TTEC... for you and the customer. As a site-based Customer Service Representative at UP Technohub, Quezon City, you'll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.  
 
Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines. 
 
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 4pm. You may visit TTEC office at 4th  Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City,  
 
What You'll be Doing  
 
Do you have a passion for technology and helping others? In this role, you'll work to resolve technical requests or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.    
 
During a Typical Day, You'll  
 
Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat  
Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services   
Open and maintain customer accounts and information   
Resolve technical issues with patience and understanding  
Positively participate in company events, team activities, and continuous learning  
 
What You Bring to the Role  
 
6 months or more of BPO customer services experience 
Senior High school graduate or equivalent 
Recognize, apply and explain your product or service knowledge  
Computer experience 
 
What You Can Expect 
 
Supportive of your career and professional development 
An inclusive culture and community minded organization where giving back is encouraged 
A global team of curious lifelong learners guided by our company values 
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 
 
Visit https://mybenefits.ttec.com/phl/ for more information.