manager, wfm AdministrationTTEC

Your potential has a place here with TTEC's award-winning employment experience. As a Manager, WFM Administration working onsite in Cainta or Araneta, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!What You'll be DoingDo you have a passion for leading, mentoring and coaching? Looking to make a positive impact on the employee experience? This team provides streamlined IDentity Management (ID) and application services throughout the employee's lifecycle. In this role, you'll coach and develop leaders to make sure they're on track to meet goals and motivate their teams. You'll review and analyze ID timelines and issues tracking for trends and proactive solutioning. You'll be a part of the team working to create well defined access, at each level of employment, striving to solve some of today's evolving information security risks.You'll report to the Director. You'll impact the business by creating a positive employee experience through developing team leaders who support employees with access to the tools and systems they need achieve maximum potential in each phase of their career.During a Typical Day, You'llMonitor overall team creation, changing, and termination of credentials in multiple TTEC and/or client tools for accuracy and ensure service level agreements are metAudit ticketing systems and reporting tools where changes, updates, and status of employees' IDs and profiles are trackedDeliver monthly reporting on TTEC and Client Access Service Level Agreements and Access IssuesAttend daily, weekly, and monthly calibration and status calls to discuss current and future ID/access deliverablesCreate and maintain process documentation for TTEC and client ID proceduresWhat You Bring to the Role3-year minimum related experience in supervisory levelAbility to identity and mitigate risksProven organizational skills and ability to set and meet/exceed objectivesProven 'out of the box' thinking, that has helped to lead or guide the Onboarding Guide or ID Management team in a new direction or change/improve processesAdvanced MS Office skills including Outlook, Teams, Excel, Word, PPT, SharePointStrong decision-making skills, ability to manage difficult situations, and de-escalate/diffuseWhat You Can Expect - Update based on countrySupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Onsite
TTEC

Quezon City, Metro Manila Cainta, Rizal
Permanent
Full-time