voice support | Healthcare Account | earn a 21k signing bonusISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Job Description
Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
Confirm and update patient demographic and insurance information to ensure accurate billing.
Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
Requirements
At least 6 months BPO experience in a Voice Account (Inbound and Outbound)
Healthcare experience is a PLUS, not required
Ability to work independently and as part of a team
Attention to detail and strong organizational skills
Excellent verbal and written English skills
Willing to work onsite in Shaw Blvd, Mandaluyong
Amenable working night shift
BenefitsWhat can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Stong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all-inclusive environment where everyone thrives
ISTA Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time