DAYSHIFT | sales and service - customer advocate | (onsite|bgc)Philippine Space Agency (PhilSA)

CUSTOMER ADVOCATE Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience - recognized as one of BEST among BPO c CUSTOMER ADVOCATE Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience - recognized as one of BEST among BPO companies worldwide. WHAT IS A CUSTOMER ADVOCATE Our awesome client, a leading Lending Company based in Australia is looking for a customer Advocate to be part of their Team. WHAT WILL BE YOUR MAIN RESPONSIBILITIES Answer a range of inbound calls both on behalf of sales and service, from fresh enquiries to existing relationships to Mortgage/Financial brokers and leaving each customer with an amazing experience. Call customers on behalf of sales and service to provide advice and support Answer enquiries through the 'webchat' function on the website in real time Support applicants through the application process providing support and giving them a happy journey. Manage the enquiries inbox ensuring a fast response at all times WHAT ARE WE LOOKING FOR Minimum of 2 years of experience as a Customer Advocate in different inter lending companies Previous experience working in a customer facing/telephone-based role A proven track record within customer service A solid communicator who is able to speak appropriately with people of all levels Confidence in analyzing financial information Experience working within a call center previously would be advantageous IT Savvy, ability to pick up new programs and processes quickly and accurately Willing to work onsite on BGC Willing to work on a shifting schedule
Monster

Taguig City, Metro Manila
Permanent
Full-time