cxloyalty - technical specialist, global TelecommunicationsJPMorgan Chase

Job Description:
Duties and Responsibilities
Ability to independently Design, Configure and Implement new projects on the Amazon Connect platform.
Identify and propose innovative solutions to operational challenges
Prioritize and Handle Tasks from Internal and External Customers
Document and Troubleshoot Issues that need immediate attention and remediation
Provide Root-Cause Analysis on Service Outages
Support in Day-to-Day Operation of Telecoms Platform in analyzing problems affecting operations
Participate in On-Call rotation schedules
Represent Telecom Team to troubleshoot and coordinate with different functional teams in handling Incidents and Outages
Qualifications
Bachelor's Degree in Computer Science, Information Technology or other relevant fields or equivalent combination of education and experience.
At least 2 years of experience with Telecom and IVR Engineering and Administration
Experience with Amazon Connect that includes but not limited to development, deployment, and support of the following:
CCP
Contact Flows
Lambda and other Scripting
S3 Storage Solutions
DynamoDB
Cloudwatch
Queues and Routing Profiles
Agent and Agent Hierarchy Administration
Proven expertise in JavaScript, Python programming related to AWS Services use
Proven ability to resolve complex issues in an efficient and timely manner and provide clients with consultative explanations and advice
Familiar with file formats including JSON files, and others
Excellent working knowledge of telecommunications, maintenance processes and systems
Strong Verbal and Written Communication Skills
Willing to work US Time schedule
Experience in following ITIL processes, and Service Desk Ticket management applications
Proficiency in Microsoft Office suite including Visio for design and documentation of Contact flows
About Us: cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.
About the Team:
cxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.
An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing.
JPMorgan Chase

Metro Manila
Permanent
Full-time