Customer supportFBC Asia Pacific Inc

Responsibilities:
Managing the active monitoring system via fusion solar
Assisting customers with reconnecting systems to the grid and all other enquiries
Outbound/Inbound calls to assist customers to resolve issues
Case/Incident management
Updating CRM with relevant documents and outcomes
Requirements:
At least 1-2 years of International BPO experience
Proven experience in an inbound/outbound Customer support role
Excellent interpersonal and English communication skills
Experienced in data entry with a keen eye for detail and accuracy
Proficient with MS Office Suite and Google sheets
Knowledgeable in CRMs (Zoho would be advantageous)
Schedule: Night shift
Job type: Full Time
Education: Bachelor's degree
Language: English
Work Remotely: Yes