Customer support specialistKMC Solutions

Job Descriptions
Core duties and responsibilities include the following. Other duties may be assigned.
Provide support to B2B & B2C customers with inquiries or issues related to products/services from the company's web applications.
Responds to inquiries or issues either in email or over the phone.
Responds to email messages from customer seeking help related to inquiries or issues.
Asks questions to determine nature of a problem.
Walks customer through problem-solving process.
Follows up with customers to ensure issue has been resolved.
Assists in the preparation and distribution of regularly scheduled reports on a bi-monthly basis.
Assists in data maintenance or data uploads on an ad hoc based project.
Minimum competencies
Excellent Communication Skills
Proficient in MS Excel
Job Qualifications
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
Required skill(s): microsoft windows, REPORTS ANALYTICS, MS Excel.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Strong verbal and written communication skills
Strong attention to details
Good organizational skills
Effective multi-taskers
2 Full-Time position(s) available.