Customer support specialistLightspeed

Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.
Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.
Our Team
We create products for (and by) people who love to produce, sell and share great food and drink, so they can connect better, work faster, and smarter, and keep growing.
Perks and Benefits
Participate in the Lightspeed global culture
Highly competetive salary package
Barista grade coffee machine supplies all the coffee you can handle
Regular team building events
Regular visits from our Sydney and Montreal team members
Work hard and play hard with table tennis
Awesome office space located in Ortigas + flexible Work from Home policy
HMO for employee and 2 dependents
15 days Vacation Leave and 10 days Sick Leave
Night differential (where applicable) and allowances
Support various Lightspeed solutions including:
Lightspeed Retail
Lightspeed Onsite
Lightspeed Resto
Lightspeed Loyalty
Lightspeed Kounta POS
Your role
Have enthusiastic, positive and knowledgeable interactions with customers, partners and Lightspeed team members, maintaining Lighspeed's Gold Class standard for support
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
Participate in a 24x7 roster to support our global customer base with periodic after hours assistance
Be highly available across Lighspeed's support channels
Maintain customer health and retention by responding to red flags
Assist with the enhancement of the Lighspeed Support Centre
Involvement in the review and deployment of new Lighspeed platform releases
Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lighspeed team member
Advocate and promote improvements to our products and services from frontline customer feedback to the Support Manager
About You
Proven technical support and customer service experience (3-5 years)
Experience in common Phone, Email, Ticketing and Live Chat platforms
Strong knowledge in online, mobile and desktop platforms; iOS, Android, OSX, Windows
Familiarity with the concept of an API as a method to extend and connect applications
Experience troubleshooting in a SaaS or PaaS environment with a frequent deployment and update schedule
Basic networking knowledge (LAN/WAN, Routing, Wireless technologies, Setup & Config) SQL and Cloud Infrastructure knowledge is a plus
To all recruitment agencies:
Lightspeed does not accept agency resumes.
Please do not forward resumes to Lighspeed employees or any other company location. Lighspeed is not responsible for any fees related to unsolicited resumes.