customer support shift SupervisorVGW
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 01/02/2021
About VGW
OUR STORY
We started in 2010 with the vision of creating a virtual world with a focus on gaming and entertainment.
Since then, VGW has grown into a leading social gaming provider offering players a broad range of fun and engaging games. What started as slots only offering has grown to include a number of table games including poker, black jack and roulette.
WHY YOU WILL ENJOY WORKING AT VGW?
We are committed to building something amazing, pushing our boundaries and having fun in the process.
No suits (unless you want to wear one), flexible working hours, work from home is offered and when we do our annual planning session, we make sure we include everyone - the whole company is invited! What's more, that usually at an exciting overseas destination!
Don't be fooled though, it's no tea break - we are all obsessive about our products, customers and expect you to be too.
We are a diverse company which believes in a work hard / play hard ethos. We are determined to find the strongest talent in our space and it's our current mission to scour the globe to find it.
About The Role
What will you do?
Ensure excellent service standards and will handle escalated tickets
Provide accurate, valid, and complete information by using the right methods/tools
Follow established communication guidelines and will respond efficiently to customer inquiries
Maintain high customer satisfaction and will respond efficiently to customer inquiries
Have the ability to adapt/respond to different types of characters
Be a go-to person for the business unit and produces end of shift reports
What are the requirements?
A sound understanding of customer service
Tier 2 or higher email support CS experience
4+ years of relevant work experience in the BPO industry
An effective coach and mentor, not only of the business processes and requirements but of the company values and culture
A strong team player and will work with fellow shift leads, along with other members of management to keep all work compliant with all relevant laws and regulations
About You
The 2nd tier support and the primary escalation point of team members
A subject matter expert within the department and therefore are expected to be a collaborator of information, knowledge, and guidance
Will ensure all team members are on task, and that customer support is operating smoothly.
What's Next?
If this sounds like your kind of challenge, send in your applications.
OUR STORY
We started in 2010 with the vision of creating a virtual world with a focus on gaming and entertainment.
Since then, VGW has grown into a leading social gaming provider offering players a broad range of fun and engaging games. What started as slots only offering has grown to include a number of table games including poker, black jack and roulette.
WHY YOU WILL ENJOY WORKING AT VGW?
We are committed to building something amazing, pushing our boundaries and having fun in the process.
No suits (unless you want to wear one), flexible working hours, work from home is offered and when we do our annual planning session, we make sure we include everyone - the whole company is invited! What's more, that usually at an exciting overseas destination!
Don't be fooled though, it's no tea break - we are all obsessive about our products, customers and expect you to be too.
We are a diverse company which believes in a work hard / play hard ethos. We are determined to find the strongest talent in our space and it's our current mission to scour the globe to find it.
About The Role
What will you do?
Ensure excellent service standards and will handle escalated tickets
Provide accurate, valid, and complete information by using the right methods/tools
Follow established communication guidelines and will respond efficiently to customer inquiries
Maintain high customer satisfaction and will respond efficiently to customer inquiries
Have the ability to adapt/respond to different types of characters
Be a go-to person for the business unit and produces end of shift reports
What are the requirements?
A sound understanding of customer service
Tier 2 or higher email support CS experience
4+ years of relevant work experience in the BPO industry
An effective coach and mentor, not only of the business processes and requirements but of the company values and culture
A strong team player and will work with fellow shift leads, along with other members of management to keep all work compliant with all relevant laws and regulations
About You
The 2nd tier support and the primary escalation point of team members
A subject matter expert within the department and therefore are expected to be a collaborator of information, knowledge, and guidance
Will ensure all team members are on task, and that customer support is operating smoothly.
What's Next?
If this sounds like your kind of challenge, send in your applications.
Submit profile
VGW
About the company
VGW jobs
Manila, Metro Manila
Position customer support shift Supervisor recruited by the company VGW at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Customer Support Shift Supervisor or VGW company in the links above