Handle calls, emails and chats related to questions from representatives and members
Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
Offer quality customer service on every call to surpass expectations
QUALIFICATIONS
Excellent active listening and communication skills
Fluent in English language both written and spoken
Available to work on a flexible schedule
Punctual and committed to work schedules
Embrace change in a fast-paced, performance driven team
Continuously seek for improvement opportunities
Able to start immediately and willing to work onsite
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Permanent
Full-time
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Open Access BPO
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