Customer support representativeMultisys Technologies Corporation

Job Summary:
A Customer Support Representative handles and assists client/user with their concerns received via online or on-site support through the different forms of support channels with efficient work ethics with the customer.
He/she acts as a frontliner between the company and the client. He/she receives and escalates all issues and concerns of the customer to the technical support or other department with complete and correct data.
Essentials Duties and Responsibilities:
Assist customers according to their concerns
Transactional / Non-Transactional
General Inquiry
Conduct on- site or online support
Received, escalate and resolve customer's concerns
Identify general or isolated cases
Inform customers/partners regarding advisory or new updates
Educate customers regarding their concerns
If can't be resolved escalate technical concerns to technical support.
Assist the customer regarding any form of transactional requests
Verification, confirmation, validation of payment and any related to transactional request
Billing Concerns
Track customer transactions
Train the clients or the customers
Educate customer regarding basic functions of the system.
Educate customers regarding basic troubleshooting
Educate customers regarding basic procedures
Educate customers regarding project background
Reporting
Reporting to the superior regarding ticket status
Reporting to the customer/client/partner regarding ticket status
Presentation and conduct system walkthrough to the customer/client/partners on-site or online.
Report and Investigate project anomalies inside the support
System application's handling
Admin system monitoring and basic handling procedure;
Replicate the issues received from the customers
Customer's system/user management monitoring and basic handling procedure;
Internal communications regarding system health
Recording, monitoring and updating of tickets
Creating of issues and concerns to the ticketing tool
Follow up and Monitoring of status of each ticket
Qualifications:
Bachelor's degree relevant to the job
With at least 6 months - 1 year experience in Sales
With at least 2-year experience in Customer Service
Excellent communication and presentation skills
Must have experience in:
Technical Writing
Data Analysis
Software applications
Microsoft Programs
Must be willing to travel in and out of Metro Manila
Special Leave Benefits for Women
Free Lunch or Snacks
Gym Membership
Paid Sick Leave
Single Parent Leave
Paid Bereavement/Family Leave
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other:
Calamity Leave
Clinic
Court
Game Room
Garden
Mental Health Benefit
Music Studio
Salon
Spacious Free Parking
Tree house
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 5 openings Bachelor's degree graduate
MULTISYS TECHNOLOGIES CORPORATION (MULTISYS) is a software engineering solutions firm that provides a wide range, cost-effective, and full scale service to tailor-fit and empower businesses.Focused on research and development by providing vision, strategy, and outstanding implementation in system solutions, MULTISYS is passionate in bringing exceptional service, efficient workforce, and customer satisfaction to keep partners staying ahead of the curve.Backed by a team of expert programming engineers, MULTISYS confidently assures quality delivered likewise excellent customer support service to meet every partner's needs above and beyond.MULTISYS partners with both government entities and private institutions in the Philippines as the technology arm to help fulfill business objectives and to keep innovating with advanced software solutions.Who We AreWe are a software solutions firm backed by a team of expert programming engineers in the Philippines that focuses on research and development. We are dedicated to our work and we ensure to deliver quality service to blaze the trail in the industry.What We DoWe are committed to empowering companies by providing vision, strategy, and outstanding implementation in advanced software solutions. We deliver excellent service and well-executed work to bring partners at the forefront of the business sector.How We HelpWe pursue and bring solutions beyond software development to create impactful decisions, to further enhance businesses, and to ultimately service for the betterment of the common good, which in itself is fulfilling for us.Corporate PrincipleHaving employees, partners, and customers, we ensure to put PEOPLE FIRST, which fills every aspect of the company culture.We offer an ACTION-ORIENTED approach in achieving what is committed. Our products are expertly engineered to make sure every output is well crafted.Giving high value to outstanding performance, we are QUALITY CONSCIOUS in creating an edge in the industry by striving to improve our products and push our services forward.We exceed ABOVE & BEYOND expectations. We are dedicated to our work and we are passionate to serve people who want to bring absolute excellence.MissionMULTISYS is driven to partner and reinvent how businesses meet objectives through breakthrough software solutions.VisionTo revolutionize how the world runs business with innovative software solutions.
Kalibrr

Paranaque City, Metro Manila
Permanent
Full-time