hiring Customer support ambassadors | cebuบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Job Highlights:
Up to 30% Monthly Performance Incentives*
HMO & Life Insurance from Day 1
Up to 25 Paid Time-Off credits
Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
And so much more!
*Terms and conditions apply.
 
Enable your future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
 
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
Positively and professionally handle and resolve customer account and booking concerns through email/phone/chat to customers
Quickly assess a situation, gather information, and provide a solution that meets the customer's needs
Investigate issues that arise and determine the appropriate course of action that may include reviewing reservation details, contacting hosts or guests, and working with other teams within the organization
Accurately capture information, update records, and escalate issues when necessary
Who are we looking for?
High School Graduate
Must have at least 6 months of customer service experience in a BPO set up
Preferably with blended customer service experience (voice and non-voice)
Strong verbal and written communication skills in English
Amenable to work rotating shifts
Can work in IT Park, Cebu City
About TDCX
 
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
 
TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
 
Visit www.tdcx.com for more info.