Customer support representativeTHOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH

Responsibilities:
Respond to customers inquiries via phone, email and chat.
Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.
Apply company policy and procedures to resolve routine customer issues
Log and classify all calls and requests for assistance in the call tracking database.
Filter and escalate inquiries as appropriate.
Apply active listening skills to diffuse a potentially tense customer interaction.
May include some order processing tasks per customer inquiry.
Qualifications:
Bachelor's Degree required
Previous experience in a Customer Support role is preferred
Excellent verbal and written communication skills
Willing to work on a night-shift schedule
Temporary work-from-home arrangement
Can start ASAP