Customer support representativeSnaphunt

You will be part of an outgoing and energetic team of customer support representative, driving customer service excellence while interacting with customers. The Employer Our client is one of the leading companies in the entertainment and multimedia industry. From television and radio broadcasting to magazine publishing, they have excelled and built a name for themselves in content production and distribution. The Job You will be part of an outgoing and energetic team of customer support representative, driving customer service excellence while interacting with customers. You will be provided training where you will become a key expert of our services and products. You will be responsible for : Handling inbound enquiries across various channels in a professional manner. Being able to think quickly on how to resolve customer requests ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Providing proper documentation and escalating customer feedback to the appropriate team as required. Working together as a team to achieve KPIs and providing suggestions to enhance service and processes. The Profile You have at least 2 years experience in providing customer service across various medium. You are customer-oriented and patient, with excellent interpersonal skills to interact with customers in a kind and cheerful manner. You are a reliable team player who is able to work independently and can adapt to changing environments. The Offer Play a vital role in driving service excellence for a well-known brand Fun and energetic work culture Ref :50411831
Monster