customer support representative ( Work From Home)TSG Outsourcing

How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
http://forms.gle/UwbRCBTnF6WVuuRP8
 
Rate: $5/hr and earn 50,000 PHP +/month
Schedule: Monday - Friday: 8:30 AM - 5:00 PM CST with 30 min unpaid lunch and two 15 minute paid breaks
 
 
Job Description
We are seeking a Customer Support Representative to join our growing team. This role is a critical customer-facing position that combines technical expertise with a passion for problem-solving. You will provide advanced technical support to customers, enabling them to maximize the benefits of our innovative payment solutions for vehicles. Working across phone, chat, and email, you will diagnose complex technical issues, resolve challenges, and ensure a seamless customer experience. Additionally, you will collaborate closely with internal teams to provide actionable insights that enhance our offerings and contribute to process improvements.
This role is an opportunity to be part of a forward-thinking company that is redefining payment innovation in the automotive and fleet industries.
 
 
Must Have Qualifications:
ZERO accent; Can speak absolutely perfect english with no accent
Young and hungry, with a bubbly and outgoing personality.
Should have 1-2 years of professional experience.
Strong customer service skills, including the ability to de-escalate situations and effectively communicate with Truck Drivers and Fleet Managers.
Familiarity with tools like ChatGPT, and the ability to quickly learn new systems and products.
Should understand Apple Pay, Google Pay, and tap-to-pay technology (NFC).
Capable of navigating app functionalities, including downloading and using the app (with awareness of potential regional restrictions).
Strong understanding of fueling processes and related technologies.
Demonstrates excellent problem-solving skills, with a knack for tackling puzzles and resolving complex challenges.
Nice to Have Qualifications
Proven experience in the payments platform and fintech industry, with a deep understanding of payment systems and technologies.
Expertise in fueling operations and fleet management, including industry-specific processes, challenges, and solutions.
 
What You'll Bring
Technical Skills:
Proficiency with customer support platforms such as HubSpot, Zendesk, or similar tools.
Advanced troubleshooting skills with a systematic approach to resolving technical challenges.
Familiarity with API integrations, web technologies, and mobile platforms is a strong plus.
Communication & Organization:
Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
Strong organizational skills to prioritize and manage multiple customer cases simultaneously.
Analytical Skills:
Ability to analyze customer feedback and technical data to provide actionable recommendations for product and service improvements.
Schedule Flexibility:
Willingness to work evenings, weekends, and on-call shifts to support global customers when required.
Responsibilities:
Provide Expert Technical Support
Deliver outstanding customer service by maintaining a positive, empathetic, and professional demeanor at all times.
Act as the first line of support, resolving advanced technical inquiries via phone, chat, and email with efficiency and accuracy.
Diagnose, troubleshoot, and resolve technical issues across Car IQ's web and mobile platforms.
Escalate unresolved or complex issues to the Engineering team with detailed diagnostics and supporting information.
Enhance the Customer Experience
Analyze and document customer feedback to identify recurring issues and opportunities for product enhancements.
Serve as a customer advocate, ensuring feedback informs product development and operational improvements.
Educate customers on the effective use of Car IQ solutions, including troubleshooting steps and best practices.
Lead Process Improvement
Develop and refine scalable processes for managing customer support workflows, ensuring consistency and efficiency.
Maintain comprehensive documentation of all customer interactions, technical issues, and resolutions to build a robust knowledge base.
Collaborate with cross-functional teams to improve internal systems and tools that support the customer experience.
Stay Ahead of the Curve
Maintain in-depth knowledge of Car IQ's product offerings, including updates, new features, and integrations.
Stay informed about advancements in NFC technology, fintech solutions, and related ecosystems.
Proactively learn and adapt to emerging technologies to better support Car IQ's evolving platform.