customer support representative ( Freelance)The Chope Group

At a glance
Looking for a Delivery Operations Support + Customer Support to work 4-5 days a week
A Singapore based company is looking for 4x home-based employees to work as delivery operations support and customer support.
3 Shift Types available: 1-hour break included
Monday-Sunday: 8am-5pm
Monday-Sunday: 3pm-12am
Saturday-Sunday: 11am-8pm
Pay will be within 3rd-5th working day of the month/ SGD $4/hr
About the role:
Monitor driver SLA via in-house and external logistics platform
Respond to basic driver and restaurant support requests regarding delivery operations
Provide customer service support for delivery orders, and/or other business channels
Demonstrates empathy and the ability to resolve challenging interpersonal and customer/business situations
Resolve high volume of customer enquiries through various support modalities which may include inbound and outbound calls, email, chat, and messaging
Please apply if you're someone who has...
Basic understanding of delivery operations
At least 2 years experience in Customer Service
Experience working home-based
Stable internet connection, with backup necessary
Excellent English verbal and written communication skills
Good problem solving skills and showing high initiative
Work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
Ability to work weekends, holidays, and outside of a standard 8 am to 5 pm shift
The Chope Group

Manila City, Metro Manila
US$4.00 per hour
Contract
Full-time