Customer support headFulrubell Corporation

Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management or equivalent.
Required language(s): English, Filipino
At least 5 Year(s) of working experience in the related field is required for this position.
Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Marketing/Business Development or equivalent.
Maintains customer satisfaction by providing problems-solving resources.
Answers customers' questions.
Manages his/her staff.
Plans, monitors, appraises, and reviews job contributions of others.
Enforces company policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
Prepares and completes actions plans.
Implements production, productivity, quality, and customer-service standards.
Resolves problems.
Identifies customer service trends and determines system improvements.
Meets customer service financial objectives by forecasting requirements.
Analyzes variance and initiates corrective actions.
Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Conducts surveys and forms focus groups.
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Maximizes customer operational performance by providing help desk resources and technical advice.
Resolves problems and disseminates advisories and warnings.
Detects and diagnoses network problems.
Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.