customer support Associate(project coordination)8x8

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
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The Solution Delivery Advisor/Customer Support Associte is responsible for the successful onboarding and deployment of new 8x8 UCaaS customers. The role helps customers get comfortable using 8x8 products and ensuring that they have an excellent experience doing so. To respond to any potential challenges that a new customer may face, the Solution Delivery Advisor must be adaptable, self-reliant, and detail oriented. Enabling a customer to deploy successfully while from a remote position also requires excellent written and verbal communications skills. The 8x8 Onboarding team is one that is open, collaborative, and truly passionate about delivering cutting-edge UCaaS / CCaaS products all with a white glove service. They constantly leverage the skill sets of their teammates and colleagues throughout the company in order to provide 8x8 customers with the best possible experience.
Responsibilities
Ensure overall customer satisfaction with 8x8 services
Provide/Execute on detailed deployment project plans with customers
Meet with sales team pre-deployment to gather critical deployment information
Set and meet critical deployment deadlines with customers
Act as single point of contact for any on-boarding issues and escalate as needed to the appropriate support team for issue resolution
Ensure that customer has sufficient services and products to meet their business needs
Provide/Coordinate training resources to enable customer to both successfully implement and use 8x8 products
Track and report on project health during deployment process
Conduct post-deployment debriefing meetings with customers to ensure the deployment has met all expectations
Requirements:
Minimum 2 years of project coordination, customer support, or training in a SaaS environment
Working knowledge of routers, switches and other network components is a plus
Prior experience in unified communications or contact center solutions is a plus
Experience in coordinating projects, especially with multiple contributors is required
Proven team player with strong interpersonal skills
Excellent written and verbal communication skills
Ability to present new ideas and gain consensus with managers
Creativity when dealing with customers
Excellent organizational skills and attention to detail
BS/BA degree or Project Management experience preferred
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8x8

Manila City, Metro Manila
Permanent
Full-time