customer support AdministratorFiltaGlobal

We are looking for a flexible, highly adaptable, motivated, and execution-oriented Customer Support who is a top-tier communicator and loves helping people with other tasks. To be successful in this role, you should be able to multitask and have excellent communication skills, be an analytical thinker, and establish excellent relationship with their partners.
Key Responsibilities
Sales Orders 'Follow-Up' System. Actioning outstanding sales orders in Exo. Booking all offline freight and following up transport so goods arrive OTIF when going to remote sites or through numerous providers. Obtaining freight quotes as needed. Following up on purchasing to ensure goods arrive in a timely matter for specific 'buy-in' sales orders.
Processing quotes/orders (mainly WA and SA region, but occasion overlap if East Coast is under-resourced), by acknowledging receipt to the client and keying them into Exo whilst checking stock levels to fulfil orders.
Responsible for confirming the date the customer requires goods on-site by and delivering before time or on time every time. If the time frame changes, responsible for advising the customer in writing of changes and making the next step happen according to the customer's response.
Primarily responsible to process quotes from all sales staff.
Being part of the CS Team, you will be answering the group's inbox and deal with the various tasks from customer email promptly. (We target a 2-4-hour turnaround).
Closely partnering with WA and SA Sales Team by being ready to complete any tasks for the Sales Team to help the team win the next order.
3PL Dispatch Co-ordination, from multiple warehouses if needed for a single order.
International Freight Support.
Maintain line of Communication between Sales Office, Warehouse and Purchasing regarding priority of orders and making things happen when they should to fulfil customer needs.
Experience
Experience with an international logistic.
Excellent research skills.
Superb written and verbal communication skills.
Strong time-management skills and the ability to organise and coordinate multiple projects at once.
Advanced skills in Microsoft Office and other office productivity tools, with an aptitude to learn new software and systems.
Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge.
Must be able to meet deadlines in a fast-paced quickly changing environment.
A proactive approach to problem-solving with strong decision-making skills.
Attentive to details.
Understands AU geography.
Ability to stay calm in a high-pressure environment.
Personality Fit
Assertive
Proactive
Highly Organised
Bubbly, happy-go-lucky
Results Driven
Enthusiastic
Professional positive attitude
Team player
Along with a dynamic environment where everybody is highly motivated and engaging, you will get the following benefits for being part of the Filta family:
Benefits:
HMO for yourself and one dependent within the first month
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)
Perks:
Monthly social activities paid by the company- such as a watercolour workshop, board games, laser tag, escape room, team dinner, etc.
30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you are on time during the week)
Birthday cake on your birthday
Shift time:
9:00 AM to 5:00 PM, Manila/Perth Time, Monday to Friday
If this sounds like you and you are ready to take the next step in your career, do not hesitate to get in touch and become a part of the #FiltaFam!
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FiltaGlobal

Manila City, Metro Manila
Permanent
Full-time