customer success Team LeadSnappr Inc.

At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let's revolutionize photography together.
About the role:
With our global footprint and hyper-growth, one of Snappr's top priorities is to grow the quality and quantity of Customer Success Specialists in our Manila office. As a Team Leader, you will be challenged to manage a team of agents to deliver world-class service to our customers, while working on ad-hoc special projects to unlock growth. Your impact on coaching agents and leading special projects will be the lifeblood that powers Snappr's explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
What you'll do
recruit, train and manage a team of Customer Success Specialists
analyze the team's productivity and quality, and identify areas for improvement
recommend and execute initiatives to improve the team's performance
handle escalations and resolve our most challenging and complex problems
manage special projects to help our most valuable customers and unlock growth
hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What you'll need:
bilingual proficiency in written and spoken English
at least 2 years of experience in customer support or project management
great spreadsheet skills to analyze data and manage projects
a "let's get it done" mindset
the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Job benefits:
PHP 50K-60K / month on-target earnings
20% night differential
HMO (w/ dependent)
great workspace in Ortigas CBD
temporary work from home set-up