Customer success specialistUTAK POS

Do you have a passion for food, business and digital technology?
Do you enjoy talking to local Filipino business owners and helping them find solutions to their everyday problems?
Would you enjoy virtually troubleshooting and assisting businesses from all over the Philippines to better understand and use an innovative tablet-based point-of-sales + inventory system that can simplify the running of their business and make their lives easier?
If so...then this might be the perfect role for you!
Customer happiness is a very important part of any company, but at UTAK POS we aim to go the extra mile by making life easier for our local customers - many starting new and small food, service and retail buisnesses, often using this kind of POS and Inventory technology for the first time.
We pride ourselves on our hands-on, extra supportive customer support - and expect a very high degree of patience, empathy and warmth in all new members joining the department.
The ideal person for this role would be fully responsible for assisting clients with any product queries, concerns, or troubleshooting requests via call, text or Messenger, and thus must possess a comprehensive understanding of the product, as well as a capability to learn and understand new features quickly.
He or she must be able to coordinate well with a team, working closely with Logistics to help track and coordinate package deliveries, with Finance to assist with creating new accounts, and with Tech to relay key information to and from clients regarding their concerns.
Respond to client queries and troubleshooting requests via Messenger or call
Help coordinate package deliveries with Logistics team
Help coordinate new account requests with Finance team
Assist Tech on prioritizing urgent tasks, and follow-up on technical fixes
Making sure all client queries have been properly resolved / acknowledged
Assisting in encoding menus for clients
The role will suit a problem solver by nature, passionate about helping local businesses and being understanding if they are sometimes lost or confused using the software, or if they don't know how something works.
A sincere passion for helping local and small businesses (food, retail, service, franchise, milk tea, sari sari stores)
Patience
Extensive Product Knowledge of our POS and Inventory system
Critical Thinking & Problem Solving (can pinpoint issues & suggest workarounds)
Attentiveness & Organization
Good Communication Skills (verbal and written)
Extremely organised and responsive
Familiar with the pain points of food, retail and service business owners
A love of technology and its benefits
Some background in doing fast-paced problem solving for local customers via phone or in-person.
Service orientated and iniative-driven
Work from Home
Medical / Health Insurance
Mobile Phone Discount
Paid Sick Leave
Paid Vacation Leave
Performance Bonus
Paid Bereavement/Family Leave
Recruitment / Signing Bonus
Paid Holidays
Flexitime
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 2 openings Bachelor's degree graduate
UTAK POS (www.utak.io) is one of Asia's leading Cloud POS + Inventory Management Fin-Tech Start-Ups - helping business owners manage their real-time sales, inventory, employee attendance and much more - and all you need is a tablet and subscription! We even provide a FREE e-commerce platform so they can take your business online and get your own website to start accepting orders + payments! We're also an award-winning, proudly Filipino Fin-Tech Start-Up built from scratch in Manila to support MSME's (Micro, Small and Medium Enterprises) with affordable technology solutions like Cloud-Based POS (point-of-sale) Inventory, time attendance and e-commerce software on an iPad/Tablet or phone - our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.We serve 1000's of clients all across the Philippines - in industries as diverse as Cafes, Restaurants, Food Kiosks, Franchises, Milk Tea stores, Retail, Services, Pharmacies, Spas, groceries and Sari Sari stores.Our work culture is friendly, fun, entrepreneurial and humble - we believe in continually training, rewarding, encouraging and supporting every member of our team to realise their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at - do come and join us!
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time