Customer success specialistAsia Premier One Source, Inc.

Responsible for the customer service phone queue (for all incoming customer calls and must ensure that service levels are met on a consistent basis).
Listen attentively to customer inquiries and issues over the phone and utilize available resources to address the customer's concerns/needs
Educate customers about products and services, as well as provide assistance in using customer self-help tools
Able to identify opportunities for cross-selling and up-selling, especially providing solutions from available products and services based on customer's concerns/needs
PROFILE
Multitasking skills
Call Center related training is desired
6 months of either sales experience, customer service, and customer retention
Excellent communication skills
Basic technical knowledge preferred
A self-starter who can work independently, but thrives in a team atmosphere
Positive attitude
Eagerness to learn and improve the skill set
Requirements
Required strong eye for detail
Requires excellent multi-task abilities as all tasks are time-sensitive
Ability to communicate effectively in English with customers and employees through all available mediums (verbal and written).
Ability to be responsive, resourceful, identify opportunities for cross-selling and up-selling and adept at problem-resolution
Ability to achieve positive satisfaction results from customers and employees
Flexibility of schedule is strongly preferred
Workable