Customer success specialistSplitmediaLabs

We're looking for individuals, who enjoy interacting with customers, to join our customer success team. The customer success team handles all of our end user support and licensing queries. We seek to employ individuals on a full-time, long-term basis.
Should you be interested, please apply directly at:
https://jobs.xsplit.com/customer-success-specialist
**Note: Only those applications submitted in the above link will be entertained.
What are your responsibilities?
• Interacting with and assisting end users to become successful streamers.
• Supporting end users with technical issues as well as licensing and payment concerns.
• Creating tutorials and developing an end user knowledge base for XSplit products.
• Communicating with product managers, quality assurance and development teams on recurring issues.
Who are we looking for?
• Bachelor's degree, preferably in information technology or computer science.
• Minimum of 2 years work experience in customer service for computer software.
• Fluent in speaking, reading and writing in English.
• Any experience with our products, live streaming or gaming is a plus.
• Any experience with live production hardware is a plus
Should you be interested, please apply directly at:
https://jobs.splitmedialabs.com/customer-success-specialist/en/apply
**Note: Only those applications submitted in the above link will be entertained.