Customer success specialistDrChrono

Maintain a good rapport with customers to provide the best possible service at all times.
Respond to inquiries and complaints through our ticketing system, Zendesk.
Identify, research, and resolve customer issues, product concerns or complaints and coordinate with appropriate staff to provide a solution.
Identify errors and determine what corrective steps need to be taken to resolve.
Document all interactions in ZenDesk according to company guidelines
Fully remote work, amenable to night shift (Eastern / Pacific time)
1+ years of experience as a detail-oriented Customer Service professional with history of working quickly and efficiently
Desire to build lasting customer relationships a must, using a "how can I help you?" attitude
Commitment to adhere to established guidelines, policies and procedures
Documentation certifying High school/GED completion, or degree from a regionally accredited college/university
Previous EHR/ Healthcare experience is a plus!
Work from Home
Entry Level / Junior, Apprentice Customer Service Hospital / Health Care 1 opening Bachelor's degree graduate
On a mission to fix healthcare through ☁️ + 📱In 2008 we started working on a concept health platform. This concept became DrChrono. DrChrono is a culmination of people passionate in crafting only the best healthcare experience. The driving force of our efforts is in changing the way people engage and experience healthcare. We focus on bringing the medical practice of the future to reality; the company built the first iPad EHR. DrChrono creates the best electronic health record, practice management, medical billing and revenue cycle management experience for physicians and patients; the health platform was built for iPad, iPhone, Apple Watch and the web. The platform offer apps that a practice can select from to bundle in and a medical API for healthcare app developers. The platform has attracted thousands of physicians, over 17.8 million patients, 68.9 million appointments booked and 4.89 billion dollars in medical billing processed per year through the platform.Join us in making a dent in healthcare!
Kalibrr

Manila City, Metro Manila
Permanent
Full-time