Customer Success Representative | Email and ChatFreelancer.com Philippines Inc.

Escrow.com, owned and operated by Freelancer Limited, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3.5 Billion in secured transactions while processing some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com.
We are looking for a passionate individual who knows how to provide great customer service. Someone who is excited by the prospect of seeing their clients businesses improve with the help of the world's safest payments platform. In this role, you will:
Provides exceptional customer service at all times via chat and ticket.
Review and answer Support tickets in a timely manner
Provide accurate information on customers' queries
Flag transaction and alert payments team
Identify and flag potential fraud issues
Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy
Promotes features and benefits of using Escrow.com
Incorporates changes in work practices in response to changes requested by management
Adheres to Escrow policies and procedures
Actively contributes to team meetings, calibrations and training sessions
Offers suggestions for improvement
Performs other duties as required
Candidate must possess at least a High School Diploma, Bachelor's/ College Degree, any field
At least 1 year(s) of working experience in the related field is required for this position
Detail oriented and process driven
Willingness to work flexible hours when required
Strong personal and customer service abilities
Preferably 1-4 Yrs Experienced Employees specialising in Customer Service or equivalent
Entry Level / Junior, Apprentice Customer Service Computer Software / Engineering 1 opening Bachelor's degree graduate
Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services.Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time