Customer success partnerA.P. Moller - Maersk

Purpose of the Role:
The Customer Success Partner is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This will help Sales immensely to focus on closing the deal and move faster towards finding leads and opportunities out there in the market.
Customer Engagement:
Focus on retention and ensure customers achieve their business outcomes using Maersk solutions.
Engage and develop relationships with customers to constantly grow Ocean and L&S business in the Area, through follow-up on customer progress toward stated goals and driving expected results in the areas of adoption, usage, business value, friction, and overall relationship.
Wins Implementation Management and Conversion:
Ensure system readiness through internal coordination during/post-RFI
Manage Ocean tender handling and coordination, including coordination with TCM team through tender rounds, securing customer signature for FMC filing, and coordination with internal teams to ensure SOP review and alignment
Manage L&S tender handling and coordination, including preparation for RFI, coordination with product teams for rates and filing, preparation of L&S contracts and T&C approvals, system uploads, and offer consolidation
Support implementation teams on commercial onboarding for customer
Account Management and Housekeeping:
Ensure customer compliance on commitment allocation
Ensure freetime and credit term approvals and processed and filed in the system
Ensure contract management activities are done, including rate review, BAF updates coordination, rate and contract extension
Evaluate and file waiver requests
Manage collections concerns
Assist sales representatives on customer concerns
Work together with One Team Sales for transactional customer concerns
Qualifications:
College Degree holder.
Strong Sales Process understanding comprising a minimum of 1 - 2 years. You are proactive in identifying and acting on ideas for new solutions and process improvements to make Sales Reps' lives easier and optimize the customer experience.
Good stakeholder management, excellent communication and persuasion skills
Proactivity: Suggest solutions and process improvements
Team player: Teamwork across functions and geographies
Problem-solving mindset and solution-focused attitude.
You have a detailed understanding of CRM and other sales tools.