Customer success managerWideOut

Job Description
Proactively on-boarding new paying customers; understanding their use cases and work processes in order to best align our software to their goals.
Using your consulting skills, technical knowledge, and exceptional influencing ability to define and execute customer success strategies
Partner with customers to establish clear business goals, timelines, priorities, and metrics for success.
Serve as the subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
Supporting training, demos, and leading webinars for teams across the world, showing off the product's features and functionality and answering usage questions
Monitoring your entire book of business and key account metrics to identify new growth areas and reach out proactively to at-risk accounts to get them back on track
Create, execute and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth
Conduct Executive Business Reviews (EBRs) to assess progress against goals, opportunities for improvement, and impact of Wrike on team productivity
Working side-by-side with our account management team to identify up-sell opportunities, references, and case studies
Working collaboratively with the growing global team of Customer Success Managers in Dublin, San Diego, San Jose CA, Prague, St.Petersburg, Tokyo and Melbourne.
Advocating for customers in meetings with Product Managers; helping our PMs shape evolution of the product by bringing in voice of the customer
Working with our localization team to help localize content for French speaking customers
Job Qualification
Fluent in English
Bachelor's degree plus 2-3 years of work experience in a customer-facing role
You have proven experience as a mentor and coach.
Willing to dive into technical details of a product to understand it thoroughly
Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way.
You have great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
Skilled in asking the right questions to connect with the customer, uncover critical issues, understand business needs, and produce insights
A critical thinker and a problem solver, passionate about learning and improving every day, open to feedback, creative and innovative
You are a strong team player and a self-starter, willing to go above and beyond the job description