customer success manager ( Work From Home)TSG Outsourcing

How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/UwbRCBTnF6WVuuRP8
 
 
Rate: $ 6/hr, and earn 60,000 PHP/month.
Schedule: Flexible depending on Timezone
About the Position
Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the company's platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.
 
You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.
 
What We're Looking For:
You're an enthusiastic individual who is a self-starter, strong in execution and used to working in a remote working set up.
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform.
You're motivated by the velocity and ambiguity of an early-stage startup, and you're eager to contribute to help us constantly improve as we grow.
You are passionate about the company's mission and the future of work.
 
Role Requirements:
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience
2-5 years of customer relationship management experience, preferably in SaaS
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts
Superior customer service and relationship skills
Strong analytical and problem-solving skills
Experience working with CRM and/or CS tools (e.g. Salesforce, Gainsight)
Leadership in developing world class customer presentations/QBR leadership
Ability to thrive in a fast-paced, dynamic environment.
Die hard drive to make customers successful
Flexible to work with a distributed team across the US and Europe.
Ability to work flexible hours  
Prior experience as a Customer Success Manager (CSM)  
 
Good to have Qualifications:
Background in Device Management and Equipment Supply  
Experience with Software as a Service (SaaS) solutions
 
Your Key Responsibilities will include but are not limited to:
Client Onboarding: Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process 
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries.
Ensure customer expectations are exceeded consistently
Drive planning sessions to ensure customer is able to fully leverage the company to meet their operational goals
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within the company's existing customer base and your assigned customer portfolio to maximize retention rates.
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events.
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS.
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern
Develop best practices and process strategies that can be shared across the team