customer success manager ArchitectIBM Solutions Delivery

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've n Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems If so, lets talk. Your Role and Responsibilities CSM Architects own deployment and adoption of IBM C&CS Growth Offerings and IBM Public Cloud to land and expand the IBM Hybrid Cloud and AI Platform Drives deployment and adoption ensuring that IBM C&CS Growth Offerings and IBM Public Cloud are being used to help customers achieve their desired and stated business outcomes Applies modern Cloud enterprise architecture skills, methods, and assets to deliver workload modernization for customers Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud Builds growth plans to ensure consumption of full entitlement Ensures customer is achieving business objective with software for renewal Top 4 KPIs: +Deployment +Consumption +Entitlement Capacity Growth +Annuity Revenue Responsibilities Customer Value Activates entitlements by finding sponsors and conducting use case workshops Defines a customer success plan that describes deployment roadmap, milestones, and outcomes with customer sponsors and stakeholders Owns customer usage patterns of C&CS Growth Offerings, health score and used/unused entitlements Impactful Relationships Conducts architecture modernization workshops with customer to align IT architecture, integration & migration requirements with customer use cases for deployment Installs OpenShift and C&CS Growth Offerings Co-develops MVP with customer practitioners and Client Engineering with roadmap to production Onboards users ensuring they are enabled and can successfully use the solution Managing for Growth Builds and executes growth, retention, and defection plans to drive adoption post-deployment Activates conversations with customer and sales team to renew contracts Builds and executes capacity expansion to ensure 100% of entitlement is deployed and consumed Builds customer advocates at all levels of the customer - from practitioners to executives GTMSkills_APAC CSM_APAC Required Technical and Professional Expertise Client Value Creation: Demonstrate value creation with hands on expertise identifying sponsors and use cases that align customer's business goals. Build a growth plan depicting a roadmap to deploy and consume. Solution Architecture: Demonstrate expertise in building modern cloud enterprise architectures leveraging method-driven execution: Uses formal methods, practices, and assets to guide and drive the development of solutions Domain Expertise: Demonstrates domain expertise in one of the following areas: (includes install OCP + product area) Cloud and Data Platform: Data Fabric, Business Automation, Observability, Security AI Applications: Asset Management, Environmental Intelligence, Supply Chain IBM Public Cloud All - Red Hat OpenShift, Containers, Kubernetes, Microservices, Containers, DevOps, GitOps, SRE Service orientation: Exec Communications, Active Listening, Persuasion, Exec Presence Leadership: Entrepreneurship, Radical Candor, Growth Mindset Preferred Technical and Professional Expertise 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting) Experience working with OpenShift or equivalent and Hybrid CLoud & AI Growth Offerings Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
Monster

Taguig City, Metro Manila
Permanent
Full-time