customer success AssociateHive Health

Ready to make an impact? At Hive Health and HPPI, a subsidiary of , we're on a mission to make healthcare radically more accessible for all-and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet you!👋🏻 Hi! We're Hive HealthAbout usis on a mission to provide the best-in-class health plans for small-medium businesses (SMBs) in the Philippines. We offer comprehensive, hassle-free digital health insurance plans through our all-in-one platform. Founded at Harvard and Stanford and backed by top global investors such as Y Combinator, this award-winning startup is revolutionizing access to quality, affordable healthcare for millions of Filipinos, one SMB at a time.About the RoleAs a Customer Success Associate within the Medical Operations team, you will interact with our patients to address their concerns and inquiries related to availment of their Hive Health plan benefits. You will also be involved in identifying avenues for health plan policy improvements and developing enhancements for patient engagement. As one of the pioneering members of the team, you will work closely with the other functions in continuously delivering user experience improvements and introducing best-in-class strategies and processes that will help Hive Health provide an unparalleled healthcare experience for Filipinos.ResponsibilitiesAs a Customer Success Associate, your areas of responsibilities include:Respond to member concerns and support operations during business hours to deliver an extraordinary patient experience, with after hour support as neededSolicit and incorporate customer feedback into product development cycleManage relationships with member and providerSupport provider network and medical operations as neededDevelop and communicate customer insights to contribute to Hive's overall strategy for building a differentiated patient experienceQualificationsBachelor's degree, preferably nursing background or related medical fieldAt least 1 year of experience in customer success, accounts management, or related fieldsCreative, strategic, and proactive in problem solving and identifying opportunitiesJoin our team as we revolutionalize healthcare in the Philippines-and beyond!✨ Day 1 benefits for full-time employees - because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
🚀 Grow with us - mentorship, career development, and learning opportunities to help you thrive.
🌍 Global connections - gain insights and support from top minds at Harvard, Stanford, and beyond.
Hive Health

Pasig City, Metro Manila
Permanent
Full-time