customer success ASSOCIATEKMC MAG Solutions Inc

FUNCTIONAL OVERVIEW: The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Customer Success Associate is capable and able to help manag FUNCTIONAL OVERVIEW: The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external. DUTIES AND RESPONSIBILITIES: FRONT DESK MANAGEMENT: Provides support on the reception/front desk through: Answers and disperses calls and inquiries Welcomes / receives applicants, visitors and clients of the Company Responds/addresses tenant concerns and walk-in inquiries Handles daily incoming and outgoing mails Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications Manages the front office on a daily basis Assists photocopy, printing, scanning client request Gatepass / work permit processing Prepares and accomplishes errand form Monitors the cleanliness in concessionaire area Any ad hoc duties as required GENERAL SERVICES / TENANT SERVICES Point person / Representative in the workplace Conference room reservations Reports and coordinates any workplace issues and ensures job completion Provides administrative support to members Provides unmatched customer experience Builds strong relationship with members Enforces company policies and procedures, and safety and health regulations and standards GENERAL ADMIN Attends ticket request within SLA Assists office walk tour with prospective client and marketing events Offers and serves refreshment to Client Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI Coordinates with vendor for any Client request below 20K Distributes monthly treats Follows operational processes and procedures Enforces house rules and security policy GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT Maintains Office Show-readiness, cleanliness and maintenance Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members' needs Coordinates with Customer Success Lead for any facilities/Building issues MINIMUM COMPETENCIES: Capable of dealing with local staff and foreign clients Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality Superb verbal and written communication skills has high attention to detail, fast learner Excellent interpersonal skills Extraordinary multitasking skills Good time management skills Capable of working under minimal supervision Ability to present well to high level clients - local and foreign Ability to deliver services with the highest standards Willing to work on a shifting schedule Willing to be assigned to other KMC sites MINIMUM QUALIFICATIONS: Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses At least 1-2 years work experience as Front Office Staff or Admin Assistant Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365) Hospitality or Customer service background is a plus
Monster

Metro Manila
Permanent
Full-time