Customer Services representativeAccess Offshoring

This is a remote position.
Duties and Responsibilities
Organize, enter and maintain accurate data in Zoho.
Monitor and action client tasks.
Set up and deliver demonstrations on how to use platform
Assist set up new client accounts and be the point of contact for any issues.
Assist with creating reports and provide analytics.
Inbox management.
Provide excellent customer service.
Ensure brand consistency.
Being accountable for customer satisfaction and retention.
Implement and improve systems and processes.
Assist with Client Surveys
Provide technical support to customers utilizing online knowledge base, emails, video conference or phone calls.
Educate customers on how to use Software better.
Responsible for inbound and outbound calls in relation to enquiries.
Troubleshoot any technical issues and alert the tech team as necessary.
Support the Marketing and Operations Leader with any task as required.
Additional Tasks
General administration tasks including document storage and filing.
Assist with marketing campaigns as required.
Continuous training and ongoing development to ensure you understand the Software's capabilities and be across new features and updates.
Participation in all team meetings (daily huddle and weekly meeting).
Log all time worked in Zoho.
Requirements
Have a positive and can-do attitude along with a willingness to learn.
Genuine interest and passion for tech start-ups and wanting to grow into this industry
Hands-on and willing to help wherever needed.
Proactive and confident in making suggestions and generating ideas for improvements.
Amazing communication with clients, colleagues and the ability to build relationships.
Friendly and approachable demeanor.
Adaptability - to be able to multi-task, stay organized, and prioritize tasks.
Ability to work in a fast-paced environment and keep to deadlines.
Analytical thinker - can think outside the box when it comes to troubleshoot in technical issues.
Creative thinker who can come up with ideas and be innovative.
Attention to detail.
Team player.
Able to work independently and unsupervised when required.
Confident phone and video call manner.
Knowledge in CRM software Zoho One highly regarded.
Experience working with Australian service businesses is highly regarded.
Desirable Skills
Knowledge of Zoho One (CRM software)
Knowledge of Xero and ServiceM8.
Benefits
Benefits
Here at Access Offshoring, we believe in more than finding our clients the right candidate.
We believe in the human perspective. We believe in our candidates and their dreams. We
believe in finding the right role for you. We are committed to working for you as much as
we work for our clients.
Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we
need your help. Transforming the way businesses operate, we connect great businesses
with amazing offshore talent.
We recognize that we often get more done in our own designed workspace, so Access
Offshoring offers a complete work from home model. Yep - that's right, 100% work from
home. But wait there's more. Here are just some of our benefits:
Australian clients and Australian hours (giving you great experience and an early finish!)
Work from Home Allowance
HMO for you AND a dependent from Day
20 Days Annual Leave and 5 Days Sick Leave
Government Statutory Benefits
13th Month Pay
Computer Equipment
Opportunities for growth
And of course, a competitive salary
Access Offshoring

Manila City, Metro Manila
Permanent
Full-time