Customer Service tech supportSTAFF DOMAIN INC.

About Staff Domain
Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great IT professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Pasig equipped with high-speed internet and business-grade computers.
Our fun and supportive culture underpin our strong focus on learning and development. We work hard to ensure that you receive strong induction and learning and development programs customized to propel you towards your long-term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader.
Join us and enjoy:
Great HMO for you and 1 dependent from day one
Life insurance from your first day
Market-leading salary
Attendance bonuses
Health and fitness programs
Regular social activities that can be enjoyed from home
Temporary Work-From-Home
Job Summary:
We are looking for a Customer Service Tech Support to manage customer queries and complaints. The candidate will also be asked to answer initial and after sales inquiries, modifications, and escalate complaints across a number of communication channels and technical questions revolving around the products and software.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Duties and responsibilities generally include answering chat and emails (eventually will answer calls), responding to customer questions and complaints.
You would also need to have experience/good background in either Photography or Videography logistics since the customer concerns you'll be handling will be regarding photography and video equipment.
Job Description:
Answer initial and after sales inquiries
The candidate should be able to do live chat initially but can progress to voice in the future
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Update internal database with information about technical issues and useful discussions with customers
Identifying common problem and escalating them to the management, along with possible suggestions for improvement, wherever possible
Become an advocate in Videography and Photography
Experience analyzing and optimizing the existing processes in the Customer Success department
Maintain a polite, helpful, and professional manner at all times
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Ensure customer satisfaction and provide professional customer support
Requirements
Job Qualifications:
3 years of experience in a customer service role such as customer success, customer support or similar roles
Excellent English communications capabilities (verbal and written)
Has a technical background in retail and other products
Tech-savvy or up to date in latest technology trends
With compulsory photography/video background - Confident with photography and video technical equipment knowledge such as cameras, lighting and audio, and keen interest in the field
Experience using CRM or similar tools
Experience in Shopify and Zendesk
Deep understanding of customer concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Have the ability to multitask, work towards deadlines and prioritize tasks effectively
Open to shifting schedules - weekends, midshift, dayshift on a rotationary basis
Well-versed in the English language
Proficient with MS Office software
Experience in doing multi-tasking