Customer Service support specialistHenkel Asia Pacific Service Centre

About Henkel
Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its three business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Henkel Adhesive Technologies is the global leader in the adhesives market - across all industry segments worldwide. In its Laundry & Home Care and Beauty Care businesses, Henkel holds leading positions in many markets and categories around the world. Founded in 1876, Henkel looks back on more than 140 years of success. In 2019, Henkel reported sales of more than 20 billion euros and adjusted operating profit of more than 3.2 billion euros. Henkel employs more than 52,000 people globally - a passionate and highly diverse team, united by a strong company culture, a common purpose to create sustainable value, and shared values. As a recognized leader in sustainability, Henkel holds top positions in many international indices and rankings. Henkel's preferred shares are listed in the German stock index DAX. For more information, please visit www.henkel.com.
YOUR ROLE:
Manage processes and communications with customers (internal and external) through multiple channels
Prioritize tasks in order to supply superior service to all key accounts
Resolve crisis situations while not jeopardizing customer relationships
Manage the order process for multiple business groups with various and service rules
YOUR QUALIFICATIONS:
Graduate of Bachelor's Degree in Supply Chain and Industrial Engineering are preferred but other Business-related courses are also considered
Preferably with at least one (1) year related work experience in Order Management and Supply Chain
Knowledge in MS Office applications (Excel, Word and PowerPoint) are required while SAP knowledge is a plus
Excellent English communication and presentation skills
Willing to work on a night shift 9PM - 6AM schedule, following US holidays
Fresh graduates are welcome to apply