Customer Service support specialist - setLeap Vista

Contribute to the daily confirmation numbers, conversions and upsells
Serve as additional workforce and will work on order for confirmations by providing phone and chat support
To help manage the Order Fulfillment Tracking Sheet of the Customer Service Representatives
Extract all orders received in the inventory management system and imports to the sheet for the Customer Service team's daily confirmation task
Perform random quality checks on the spreadsheet inputs
Ensure that all delivery issues logged in the daily disposition sheet are resolved within the day to meet on time delivery or future delivery attempts. Gather customer feedback and reasons on rejected parcels (RTS)
To work on the disposition sheet for daily updates and immediate confirmation of parcels with issues to ensure successful delivery attempts the following day
To work on the Failure Delivery Report sheet - to get feedback and customer reasons of rejected parcels
Random cross checks on orders prior to Warehouse Manager's order extraction for shipments & for quality standard compliance.
Random check of all entries in the Order Fulfillment Spreadsheet & OrderHive
Proper order dispositions/status in the spreadsheet
Ensure that all updates captured and noted in the spreadsheet are applied in the OH orders (e.g. changes or updates in shipping addresses, proper tags, etc.)
Random check of confirmed orders to make sure that all statused as Confirmed orders in the spreadsheet are not left under Responded
Check OH of orders that are past the 24-hr confirmation period & takes immediate action to process and confirm orders that have not been confirmed outside the time frame
Will be leveraged to tasks as necessary other additional tasks that requires support and immediate action
Requirements
Bachelor's Degree in any field or those related to Customer Service, Communication, Management, etc.
At least 1 year of professional experience in Customer Support, Account Management, or any related field (email or chat)
Excellent English communication skills and grammar, especially in written format
Candidate must demonstrate excellent problem-solving skills
Familiarity with the eCommerce and online business industry is a plus
Over the phone customer support experience is a plus
Candidate must provide updated character references
Work from home until further notice and amenable to work in Pasig City once required
Can provide own laptop and internet connection
Can work on flexible and rotating schedules
Workable

Pasig City, Metro Manila
Permanent
Full-time