Customer Service supervisorLucky Huarong Technology Inc.

Candidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management, Commerce, Economics or equivalent.
At least 5 Year(s) of working experience in the related field is required for this position.
Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in E-commerce or equivalent.
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring daily activities of customer service operation.
Assisting customer service staff with duties where required.
Training staff in areas of customer service and company policies.
Managing cashier coverage and customer flow to ensure proficient customer service.
Monitoring and authenticating returns, exchanges and voids.
Investigating and solving customer service complaints.
Assisting with development and implementation of service policies, and explaining these to staff and customers.
Maintaining documentation pertaining to customer service department activities.
Quality Assurance Chat/Email Monitoring.
Performing additional duties where needed.