Customer Service staffMultimax Industries Corporation (Uratex Philippines)

MULTIMAX INDUSTRIES CORPORATION ( URATEX)
 
Is currently looking for:
 
CS STAFF
 
Main Job Function:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
DUTIES & RESPONSIBILITIES
Assists customers in determining their stated and unstated needs and determine how to match these needs with appropriate Uratex product or service.
Ensures customer is informed of set delivery date of their orders via phone, text or email and will give delivery updates 1 day before the said delivery date.
Facilitates an error-free and efficient invoicing sales orders with outbound numbers.
Ensure to provide customer of the delivery update and status of their order as needed.
Monitor RDDs vs. Actual deliveries of each invoice.
Ensure proper coordination with internal department or interfaces in a professional manner.
Prepares daily and monthly reports (Reverse Logistics & CSL) required by the Customer Service Supervisor.
Handles and facilitates customer returns from NAG & GT Accounts.
Meet KPI targets set by the department.
JOB QUALIFICATIONS
Must be a graduate of Bachelor's Degree in Education, Office Administration or any related course.
At least a minimum of 1-2 years' experience working as CS Staff.
Has Knowledge in SAP and basic knowledge in MS Office
Has knowledge in customer service principles and practices.
Has leadership skills and can communicate effectively.
Demonstrates flexibility and resilience.
Fosters integrity and honesty.
JOB BENEFITS:
 
In addition to an exciting and fulfilling career, we offer the following benefits:
Health Maintenance Organization (Medicard)
Annual Physical Examination
Yearly conversion of unused leave of absences
Mid-year performance bonus
Entitled to yearly salary increase
Sponsored company events and activities
Company Uniforms
Allowances
Free Parking
Learning & Growth (Trainings)
Health & Fitness
Employee discounts on products
Safe Workplace
Benefits & Others:
Education Support, Miscellaneous allowance, Medical, Loans, Sports (e.r. Gym), Parking, Leave Benefits, Company uniform