Customer Service specialist | manilaPropeller Aero

provides hardware and software solutions that make life easier for the people doing the dirty, dangerous, invaluable work that drives our society-construction, mining, aggregates, and waste management.
Like us, the people that make up the industries we serve are passionate about getting the job done right. That's why every product and service we offer is designed to empower them to do their best.
Propeller is a well-established force in the drone mapping and worksite management space, but we've maintained that young, scrappy start-up energy that helped us establish that presence in the first place.
We're certainly not a suit-and-tie environment, but we've got no slouches in our ranks, either. We're fascinated with solving hard problems in uncharted territories. Each team member is empowered to approach, own, and solve problems creatively. We listen to each other, never stop learning, own our mistakes, and collaborate effortlessly.
Want to know what our team actually says about us? Check out our reviews.
Your Mission
In this varied, working from home role, you will have a direct impact on multiple teams at Propeller, as well as our customers.
Your quick thinking and exceptional customer service skills will enable you to offer swift resolutions to our customers' queries. You'll keep response times low, which in turn will create a better customer experience.
You'll be the first person our customers speak to when they need any kind of help. By understanding and triaging these requests effectively, you'll either:
provide the customer with a solution yourself, or
you'll pass the request to the correct person, and hold them accountable for reaching a solution in a reasonable timeframe.
As our first Customer Support Specialist, you'll not only deliver on the day to day responsibilities of the role, but you'll also be able to help shape what this role becomes for yourself and for future teammates.
About You
This is a working from home role, you're motivated by a fast-paced role where you are physically separated from the rest of your team. You have the flexibility to work on a rotating roster so you can support our customers in over 100 counties.
Your Skills
Excellent communication skills (written and verbal)
Attention to detail
A customer-centric attitude
Previous experience in providing text-based technical customer service to English speaking customers
Bonus points for personal experience with, or working knowledge of:
Knowledge of GIS, photogrammetry, or surveying
Experience in either the construction industry, mining, waste management or aggregates would be a great advantage
Responsibilities
Acknowledge all inbound support inquiries
Build new processes that will improve the efficiency of triaging customer needs
Collaborate with other teams across the business to ensure a consistent customer experience
Manage an active and ever-changing task list to ensure customers are being responded to in a reasonable about of time
About Us
We're really proud of our Glassdoor rating and, according to our Culture Amp survey, 100% of people here would recommend us as a great place to work. We offer employee stock options, paid vacation time, paid parental leave, HMO gold medical insurance. We take being a good place to work pretty seriously.
Propeller is for everyone. We're an equal opportunity employer who celebrates diversity. Your gender, age, religion, sex life, or skin color won't make a difference here. If you're smart and good at what you do, come as you are.
Breezy HR