Customer Service RepresentativeInfosys BPM Philippines

Description:
Are you ready to make an impact? Join Infosys BPM as an US Retirement Plan Services Senior Process Executive and jumpstart your career!
Key Responsibilities:
· Provide fund and investment performance information to participants by phone.
· Identifies routine participant needs/problems with urgency professionalism and efficiency, determining alternative solutions and resolving problems using current workflow.
· Provides industry knowledge to fund performance and retirement investing.
Requirements:
Key Requirements:
· Bachelor's degree graduate, any field.
· 18 months of general experience, preferably in CS and financial services.
· Knowledge of retirement plan products and services, overall financial markets and the related tax and regulatory issues in order to respond accurately and thoroughly to client inquiries.
· Basic knowledge of funds, products and services, the overall financial services industry.
· Prior customer service experience preferably in financial services.
· Effective listening, empathy, build rapport, excellent verbal and written communications.
· Passion for financial services and desire to help participant reach their financial goals.
· Highest standards of ethics and integrity.
Why Infosys:
· Quarterly performance bonus.
· Outstanding career development opportunities and fast track career progression.
· Enjoy a fair work-life balance.
· HMO and Life Insurance for employee and 2 dependents for free.
· 24 Leaves annually.
· Inside the Central Business District area.
· Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
Salary: ₱15000 - ₱20000
Address: Infosys BPM | Philippines Recruitment Bay 19th Floor BGC Corporate Center, 11th Avenue corner 30th Street Fort Bonifacio, Taguig City, Philippines Recruitment Hours: Monday to Friday | 12:00 PM - 7:00 PM
How to Apply: Apply at Bossjob!
Infosys BPM Philippines Infosys BPM established its Delivery Center in Metro Manila in 2007. Infosys BPM Philippines is a Center of Excellence for Customer Service, a destination of choice for voice-based services and English language front- and back-office operations. Since then, the Center has expanded its service capabilities and offerings to become a full-service BPM provider.
The Philippine office currently has a capacity of 2,500 seats in two prime business locations in Taguig City and Muntinlupa City. The Center provides 24/7 end-to-end, voice and non-voice services to clients in North America, Europe and Asia Pacific.
Infosys BPM Philippines provides its services to the Telecommunications, Manufacturing, Banking, Financial Services & Insurance, Media & Entertainment, Professional Services, Oil & Gas and Retail industries. Its service offerings include:
Customer Service Outsourcing ,IT Service Desk Operations ,Finance and Accounting ,Human Resources Outsourcing ,Legal Process Outsourcing ,Sales and Fulfillment, Sourcing and Procurement Outsourcing ,Business Transformation Services
Our Advantage
Infosys BPM Philippines harnesses Infosys' best-in-class frameworks and methodologies. Aligned with the natural customer service orientation of our Filipino talents, Infosys creates a true force multiplier for today's even more customer-focused organizations, generating higher business value for our clients.
Center of Excellence for Customer Service. Infosys BPM Philippines has strong, well-established credentials as a mature, tier 1 destination of choice for voice-based services and English language support in non-voice processes.
A Talented Filipino Workforce. Committed, highly-skilled professionals with the strong, natural urge to provide excellent customer service.
Training & Development. Continuous education and training for talents, with full access to Infosys' suite of Competency and Domain Training resources.
Operational Infrastructure. State-of-the-art infrastructure in Manila's prime business locations, with 24/7 operations support and monitoring systems in our facilities.
Program Management. Experienced program management team and proven transition methodology.
Technology Infrastructure. Global security standard infrastructure with 300% redundancy in power supply and telecom structure, CISCO Internet Protocol Contact Center (IPCC), Global Hosting Solution, Aspect® eWorkforce ManagementTM, AVAYA® CentreVu Solutions and Verint Quality Management System.
Risk and Quality Management. BS7799 compliant and AT801 (SSAE 16/SAS 70), PCI DSS and ISO certified.
Operations Management. Best-in-class contact center practices, flexible operating model, process improvement, adaptability to business environment, robust reporting structure and robust governance model. At the core of our operations philosophy is the Process Progression ModelTM, our proprietary Business Value delivery framework.
Industry Partnerships. Infosys BPM is a member of the Business Process Association of the Philippines (BPAP) and the People Management Association of the Philippines (PMAP). It is involved in various strategic endeavors to further strengthen the foundation of the IT/BPM industry in the Philippines.
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Infosys BPM Philippines Infosys BPM established its Delivery Center in Metro Manila in 2007. Infosys BPM Philippines is a Center of Excellence for Customer Service, a destination of choice for voice-based services and English language front- and back-office operations. Since then, the Center has expanded its service capabilities and offerings to become a full-service BPM provider.
The Philippine office currently has a capacity of 2,500 seats in two prime business locations in Taguig City and Muntinlupa City. The Center provides 24/7 end-to-end, voice and non-voice services to clients in North America, Europe and Asia Pacific.
Infosys BPM Philippines provides its services to the Telecommunications, Manufacturing, Banking, Financial Services & Insurance, Media & Entertainment, Professional Services, Oil & Gas and Retail industries. Its service offerings include:
Customer Service Outsourcing ,IT Service Desk Operations ,Finance and Accounting ,Human Resources Outsourcing ,Legal Process Outsourcing ,Sales and Fulfillment, Sourcing and Procurement Outsourcing ,Business Transformation Services
Our Advantage
Infosys BPM Philippines harnesses Infosys' best-in-class frameworks and methodologies. Aligned with the natural customer service orientation of our Filipino talents, Infosys creates a true force multiplier for today's even more customer-focused organizations, generating higher business value for our clients.
Center of Excellence for Customer Service. Infosys BPM Philippines has strong, well-established credentials as a mature, tier 1 destination of choice for voice-based services and English language support in non-voice processes.
A Talented Filipino Workforce. Committed, highly-skilled professionals with the strong, natural urge to provide excellent customer service.
Training & Development. Continuous education and training for talents, with full access to Infosys' suite of Competency and Domain Training resources.
Operational Infrastructure. State-of-the-art infrastructure in Manila's prime business locations, with 24/7 operations support and monitoring systems in our facilities.
Program Management. Experienced program management team and proven transition methodology.
Technology Infrastructure. Global security standard infrastructure with 300% redundancy in power supply and telecom structure, CISCO Internet Protocol Contact Center (IPCC), Global Hosting Solution, Aspect® eWorkforce ManagementTM, AVAYA® CentreVu Solutions and Verint Quality Management System.
Risk and Quality Management. BS7799 compliant and AT801 (SSAE 16/SAS 70), PCI DSS and ISO certified.
Operations Management. Best-in-class contact center practices, flexible operating model, process improvement, adaptability to business environment, robust reporting structure and robust governance model. At the core of our operations philosophy is the Process Progression ModelTM, our proprietary Business Value delivery framework.
Industry Partnerships. Infosys BPM is a member of the Business Process Association of the Philippines (BPAP) and the People Management Association of the Philippines (PMAP). It is involved in various strategic endeavors to further strengthen the foundation of the IT/BPM industry in the Philippines.
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Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time