Customer Service RepresentativeNinja Van Philippines

The Customer Service Representative is required to uphold professionalism and service excellence while attending to general enquiries and fulfillment related issues, ensuring overall customer satisfaction.
Responsibilities:
Provide service to customers seeking assistance with issues
Project a professional company image through phone, chat and email and social media interactions
Champion high customer service standards in meeting and exceeding customer expectation, building overall customer satisfaction and loyalty
Reach out to customers to provide updates regarding complaints follow - ups, and or validation.
Direct requests and unresolved issues to the designated department
Provide accurate, valid and complete information by using the right methods/tools
Other tasks that may be assigned
Qualifications:
Prior experience with a start-up will be a huge plus
Comfortable using Excel/Google Sheets and PPT applications will be an advantage
Excellent communication and interpersonal skills
Ability to work independently and as a team member
Ability to work under pressure; can adapt, prioritize, and thrive in a fast paced environment.
Must be willing to work on a flexible schedule