Customer Service RepresentativeTouch Support

Customer Service RepresentativeRequired work experience: not requiredFull-time, remote workWho are we?Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 500 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.Our position is completely a work-from-home position, and we have long experience and success with training and onboarding new team members online.For that reason, we are accepting applications from anywhere in the Philippines!Requirements:
Excellent communication skills in the English language, as our clients are primarily US-based
Passion for working with people and helping them to get their stuff work
Strong interest in developing a career in the IT field
Readiness to learn at a fast pace
Solution-oriented mindset and passion for resolving problems
Readiness to lend a helping hand and pass on the knowledge as you grow with the company
Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn't be switching through different shifts each day but would keep a more stable schedule
8 PM - 4 AM PST
4 AM - 12 PM PST
12 PM - 8 PM PST
Kindly note that shifts may begin an hour earlier or later throughout the year due to working within U.S. time zones.
Responsibilities and goals you'll own:
Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
Assist in onboarding, educating, and supporting our customers through their journey
Help and guide our customers with technical and billing-related questions.
Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience
What do we offer?
Work from home
Salary range - $600 - $1000
Learning from scratch
The promotional path is clearly defined, and you will know what's required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
You will be able to further your development with valuable certifications paid for by the company.
A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.
Please submit your application in English. Applications submitted in any other language will not be considered.Powered by JazzHR
Touch Support

Manila City, Metro Manila
Permanent
Full-time